Simple, free returns
How to return a product
Start from your order, wait for approval, then drop the parcel at the carrier named in your approval email. SchoolSteps covers the return cost.
Check before you drop off
Carrier procedures can change. Before drop-off, check this guide and your approval email. If they differ, contact SchoolSteps before handing over the parcel.
Which carrier?
Two ways to send it back
Orders you collected from a BOX NOW locker go back through BOX NOW, using the same voucher. Everything else goes back through GAP Akis Express. Your approval email confirms which one — always follow it.
The return journey
Six clear steps
Your request is recorded immediately. Approval only activates the free, prepaid drop-off arrangement.
- Step 1
Request from your order
Go to My Account → My Orders → Order details → Request a return. Select the products and add a reason only if you want to.
- Step 2
Wait for the approval email
We confirm your request immediately and review it within 1 business day. Do not resend the product yet.
- Step 3
Pack the products
After approval, you have 3 days to pack and drop off the parcel. Protect the original shoe box and remove old labels.
- Step 4
Drop off at a GAP Akis Express shop
Choose a location from the GAP Akis Express store finder, hand over the parcel with the details from your approval email, and keep the receipt and consignment number.
- Step 5
We receive and inspect the return
When the parcel arrives, we check that the returned products are intact and meet the return conditions.
- Step 6
We issue your refund
Once the return passes inspection, we issue the refund and email you a confirmation.
Pack it safely
- Put each product in its original shoe box.
- Place the shoe box inside an outer bag or shipping box.
- Remove or cover old courier labels.
What to say at the counter
Show your approval email and give the GAP Akis Express team these details:
- Recipient
- Kypos Ltd
- Phone
- +357 97 93 98 60
- Payment
- Charge the receiver / SchoolSteps account
- Reference
- SchoolSteps return + your return number
You should not be charged. If GAP Akis Express cannot find the account or asks you to pay, do not hand over the parcel—contact SchoolSteps first.
After drop-off
The drop-off proof is what shows your parcel entered the return journey.
- Keep the Akis receipt and consignment number until your refund is complete.
- Tracking and marking the parcel received are manual in this version, so updates may not appear immediately.
- We inspect the returned products after receipt and email you as your return and refund progress.
Something does not match? Stop and ask us.
Do not pay or hand over the parcel if the shop cannot find the SchoolSteps account, or if this guide differs from your approval email.