Frequently Asked Questions

Yes! We offer completely free shipping on all orders across Cyprus, with no minimum purchase required. There are no hidden fees or surprise charges at checkout.

Most orders are delivered within 2-4 business days. We ship from Monday to Friday, and deliveries typically arrive within this window. During peak seasons, delivery may take up to 5 business days.

We deliver to all areas across Cyprus, including Nicosia, Larnaca, Limassol, Paphos, and Famagusta. We cover both urban and rural areas island-wide.

If your order hasn't been dispatched yet, we can change the delivery address. Contact our customer service team immediately with your order number, and we'll help you update it.

You'll receive a tracking notification via email once your order ships. You can also log into your SchoolSteps account to view your order status in real-time.

Each product listing includes a detailed size chart with measurements in centimeters. We recommend measuring your child's foot length and comparing it to the chart. Most Greek shoe sizes match standard EU sizing.

Absolutely. Our school shoes are designed with comfort and support for growing feet. They feature cushioned insoles, breathable materials, and flexible soles to ensure comfort throughout the school day.

We use high-quality materials including genuine leather, breathable textiles, and durable rubber soles. Each product description lists specific materials used. All materials are selected for durability and comfort.

Yes, we offer a variety of styles suitable for different foot types. Our collection includes standard width, plus wider options, and specialized styles for different needs. Check product descriptions for specific fit information.

We update our inventory regularly throughout the school year and before major seasons. If a size is out of stock, you can notify us to be alerted when it becomes available again.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. Payment processing is secure and encrypted.

Yes. We use industry-standard SSL encryption and PCI compliance to protect all payment information. Your data is never stored on our servers and is processed securely.

Yes, you can place as many orders as needed. Each order is processed independently and shipped separately. You'll receive individual order confirmations for each.

We're happy to discuss bulk orders for schools and organizations. Please contact our team directly with details about your requirements, and we'll provide you with a custom quote.

If your order hasn't been dispatched, we can usually make changes. Contact us immediately with your order number and the changes you'd like to make.

You can return any order within 30 days of delivery, without giving a reason. Try the shoes on indoors first — that's expected. Just don't wear them outside, and keep the box. Full details on our Returns & Refunds page.

Log into your account, go to Orders, and select Return next to the item. We'll email you a prepaid label to print and attach to the parcel. Ordered as a guest? Email info@schoolsteps.shop with your order number and we'll set it up.

No. We send you a prepaid label, one per order, for addresses in Cyprus. There is nothing to pay.

We refund within 14 days of your shoes reaching us, or of you showing us proof you've sent them, whichever comes first. It goes back to the card you paid with. Your bank may take a few days more to show it.

Send them back within 30 days of delivery for a full refund, or order the right size. Sizing children's shoes from a screen is genuinely hard, which is why the return is free.

You're covered for 2 years from delivery by law, separately from the 30-day return window. In the first 30 days you can reject faulty shoes outright for a full refund. After that we'll repair or replace them. Email info@schoolsteps.shop with your order number and a photo.

Click 'Sign Up' at the top of the page. You'll need to provide your email, create a password, and some basic information. Your account will be created immediately.

While you can browse our products without an account, you'll need to create one to place an order. This helps us track your orders and provide better customer service.

Click 'Forgot Password' on the login page. Enter your email, and we'll send you a secure link to reset your password.

Log into your account and go to Account Settings. You can update your name, email, phone number, and delivery addresses from there.

Yes, you can request account deletion from your Account Settings. Please note that this will remove all your information and order history. Contact us if you have questions before deleting.