The short version
Collection is free everywhere in Cyprus, with no minimum order: from a BOX NOW locker, or from your nearest ACS or Akis Express point. Delivery to your door is a flat €10.00. Most orders arrive within 2–4 business days. Until the parcel is in your hands, it is our responsibility.
1. Where we deliver
We deliver to any address in Cyprus — cities and villages alike. We do not currently deliver outside Cyprus.
2. Cost
Collection is free on every order, with no minimum purchase. That covers a BOX NOW locker and your nearest ACS or Akis Express point, and it is the least expensive delivery we offer.
Delivery to your own address costs a flat €10.00 per order. You choose it at checkout and the charge is shown in your total before you pay; nothing is added afterwards. We do not currently offer a paid express or next-day option.
If you withdraw, we refund what you paid for the shoes and the cost of the least expensive standard delivery we offer. Because free collection is that option, there is no delivery amount to add to the refund. The €10.00 home-delivery charge is the extra cost of an alternative delivery type and is not refunded. If the shoes are faulty, we refund that charge as well.
3. How long it takes
We pack orders the same or next business day. Most orders arrive within 2–4 business days of your order. Orders placed at the weekend or on a public holiday are packed the next business day.
Those timings are estimates. What we commit to is this: we will deliver within 30 days of your order unless we have agreed something else with you. If we miss that, you can give us a short further deadline; if we miss that too, you can cancel and we will refund you in full.
Delivery can be slower during the back-to-school peak or in bad weather. If your order is going to be noticeably late, we will contact you rather than leave you guessing.
4. Tracking
When your order leaves us, we email you a tracking number. It usually becomes active within 24 hours.
5. Your address
Please check your delivery address before you order. If it is wrong and you tell us before dispatch, we will fix it — email info@schoolsteps.shop or call +357 97 93 98 60 as soon as you can. Once a parcel is with the courier the address usually cannot be changed.
6. If your parcel is lost or damaged
Your order is our responsibility until it is delivered to you or to someone you have named. If it arrives damaged, or does not arrive at all, tell us and we will send a replacement or refund you in full. We deal with the courier — that is not your job.
Please tell us as soon as you notice, and send a photo if the parcel is damaged. It helps, but nothing you read here shortens the 30-day return window or your 2-year guarantee on the Returns & Refunds page.
7. If nobody is home
The courier will leave a card and try again, or hold the parcel for collection. You can arrange redelivery with them using your tracking number, or contact us and we will do it for you. If a parcel comes back to us undelivered, we will get in touch to arrange another delivery or refund you.
8. Special requests
If you need a delivery on a particular day, or somewhere specific, add a note at checkout or contact us. We cannot promise, but we will try.
9. Changes to this policy
The version that applies to your order is the one published when you placed it. We keep a copy with your order confirmation.
10. Contact us
- Email: info@schoolsteps.shop
- Phone: +357 97 93 98 60
- Hours: Mon-Fri, 9am-6pm (Cyprus Time (UTC+2))
SchoolSteps is a trading name of Kypos Ltd.