The short version
Delivery is free everywhere in Cyprus, with no minimum order. Most orders arrive within 2–4 business days. Until the parcel is in your hands, it is our responsibility.
1. Where we deliver
We deliver to any address in Cyprus — cities and villages alike. We do not currently deliver outside Cyprus.
2. Cost
Free, on every order, with no minimum purchase. Delivery is included in our prices, so nothing is added at checkout. We do not currently offer a paid express or next-day option.
3. How long it takes
We pack orders the same or next business day. Most orders arrive within 2–4 business days of your order. Orders placed at the weekend or on a public holiday are packed the next business day.
Those timings are estimates. What we commit to is this: we will deliver within 30 days of your order unless we have agreed something else with you. If we miss that, you can give us a short further deadline; if we miss that too, you can cancel and we will refund you in full.
Delivery can be slower during the back-to-school peak or in bad weather. If your order is going to be noticeably late, we will contact you rather than leave you guessing.
4. Tracking
When your order leaves us, we email you a tracking number. It usually becomes active within 24 hours.
5. Your address
Please check your delivery address before you order. If it is wrong and you tell us before dispatch, we will fix it — email info@schoolsteps.shop or call +357 97 93 98 60 as soon as you can. Once a parcel is with the courier the address usually cannot be changed.
6. If your parcel is lost or damaged
Your order is our responsibility until it is delivered to you or to someone you have named. If it arrives damaged, or does not arrive at all, tell us and we will send a replacement or refund you in full. We deal with the courier — that is not your job.
Please tell us as soon as you notice, and send a photo if the parcel is damaged. It helps, but nothing you read here shortens the 30-day return window or your 2-year guarantee on the Returns & Refunds page.
7. If nobody is home
The courier will leave a card and try again, or hold the parcel for collection. You can arrange redelivery with them using your tracking number, or contact us and we will do it for you. If a parcel comes back to us undelivered, we will get in touch to arrange another delivery or refund you.
8. Special requests
If you need a delivery on a particular day, or somewhere specific, add a note at checkout or contact us. We cannot promise, but we will try.
9. Changes to this policy
The version that applies to your order is the one published when you placed it. We keep a copy with your order confirmation.
10. Contact us
- Email: info@schoolsteps.shop
- Phone: +357 97 93 98 60
- Hours: Mon-Fri, 9am-6pm (Cyprus Time (UTC+2))
SchoolSteps is a trading name of Kypos Ltd.