Get in Touch — We're Here to Help
Have questions about sizing, shipping, or your order? Our team responds within 24 hours.
How to Reach Us
Choose the method that works best for you — we're always happy to help.
Hours
Mon-Fri, 9am-6pm
Cyprus Time (UTC+2)
Send us a Message
Fill out the form below and we'll get back to you soon.
Frequently Asked Questions
Find answers to common questions about contacting us and getting support.
We aim to respond to all inquiries within 24 business hours. Most simple questions are answered within a few hours. During peak times, responses may take up to 48 hours.
You can reach us via email (info@schoolsteps.shop), phone (+357 97 93 98 60) during business hours, or by using the contact form above. All methods work equally well.
Yes! Our team is available Mon-Fri, 9am-6pm in Cyprus Time (UTC+2). We may respond to weekend messages via email, but please allow extra time.
Please provide your order number (if applicable), a clear description of your concern, and any relevant details like shoe size, color, or product name. If it's about product quality, photos are very helpful.
We check messages on weekends but may take longer to respond. For urgent issues, we recommend calling during business hours (Mon-Fri, 9am-6pm).
Yes, absolutely. All form submissions are encrypted and stored securely. We never share your personal data with third parties and use it only to respond to your inquiry.
Didn't find what you're looking for?
Contact Us DirectlyStill Have Questions?
Browse our collection of quality school shoes, or reach out anytime — we're here to help you find the perfect fit.
Browse Our Collection